Issued Patents 2021
Showing 1–25 of 26 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| RE48860 | Estimating agent performance in a call routing center system | S. James P. Spottiswoode | 2021-12-21 |
| RE48846 | Estimating agent performance in a call routing center system | S. James P. Spottiswoode | 2021-12-07 |
| 11178283 | Techniques for workforce management in a contact center system | — | 2021-11-16 |
| 11165908 | Techniques for benchmarking pairing strategies in a contact center system | — | 2021-11-02 |
| 11122163 | Techniques for workforce management in a contact center system | — | 2021-09-14 |
| 11115534 | Techniques for behavioral pairing in a contact center system | — | 2021-09-07 |
| 11070674 | Techniques for benchmarking pairing strategies in a contact center system | — | 2021-07-20 |
| 11044366 | Techniques for benchmarking pairing strategies in a contact center system | — | 2021-06-22 |
| 11019213 | Techniques for benchmarking pairing strategies in a contact center system | — | 2021-05-25 |
| 11019212 | Techniques for benchmarking pairing strategies in a contact center system | — | 2021-05-25 |
| RE48550 | Use of abstracted data in pattern matching system | Akbar A. Merchant | 2021-05-11 |
| 10999439 | Techniques for estimating expected performance in a task assignment system | Ittai Kan, Vikash Khatri | 2021-05-04 |
| 10992812 | Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation | S. James P. Spottiswoode | 2021-04-27 |
| 10986231 | Techniques for benchmarking pairing strategies in a contact center system | — | 2021-04-20 |
| 10979571 | Techniques for benchmarking pairing strategies in a contact center system | — | 2021-04-13 |
| 10979570 | Techniques for benchmarking pairing strategies in a contact center system | — | 2021-04-13 |
| 10979569 | Call mapping systems and methods using bayesian mean regression (BMR) | S. James P. Spottiswoode | 2021-04-13 |
| 10972610 | Techniques for estimating expected performance in a task assignment system | Ittai Kan, Vikash Khatri | 2021-04-06 |
| 10965813 | Techniques for benchmarking pairing strategies in a contact center system | — | 2021-03-30 |
| 10951767 | Techniques for benchmarking pairing strategies in a contact center system | — | 2021-03-16 |
| RE48476 | Balancing multiple computer models in a call center routing system | — | 2021-03-16 |
| 10951766 | Techniques for benchmarking pairing strategies in a contact center system | — | 2021-03-16 |
| 10924612 | Techniques for benchmarking pairing strategies in a contact center system | — | 2021-02-16 |
| RE48412 | Balancing multiple computer models in a call center routing system | — | 2021-01-26 |
| 10897540 | Techniques for benchmarking pairing strategies in a contact center system | — | 2021-01-19 |