Christopher Danson — 7 Patents at Mattersight

Issued Patents 2018

Showing 1–7 of 7 patents

Patent #	Title	Co-Inventors	Date	Approx Value ⓘ
10152681	Customer-based interaction outcome prediction methods and system	Alain Stephan, Douglas Brown, David Gustafson	2018-12-11
10129394	Telephonic communication routing system based on customer satisfaction	Kelly Conway, Douglas Brown, David Gustafson	2018-11-13
10129402	Customer satisfaction analysis of caller interaction event data system and methods	Kelly Conway, Keene Hedges Capers, Douglas Brown, David Gustafson, Roger Warford +1 more	2018-11-13
10104233	Coaching portal and methods based on behavioral assessment data	Kelly Conway, David Gustafson, Douglas Brown	2018-10-16
10084918	Delayed-assignment predictive routing and methods	Kelly Conway, David Gustafson, Douglas Brown, Michael Glen Gates, William Duane Skeen +1 more	2018-09-25
10021248	Method and system for analyzing caller interaction event data	Kelly Conway, Keene Hedges Capers, Douglas Brown, David Gustafson, Roger Warford +1 more	2018-07-10	$1,222,000
9942400	System and methods for analyzing multichannel communications including voice data	Kelly Conway, Douglas Brown, David Gustafson, Roger Warford, Melissa Moore +1 more	2018-04-10	$918,000