Issued Patents 2018
Showing 1–8 of 8 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10152681 | Customer-based interaction outcome prediction methods and system | Alain Stephan, Douglas Brown, Christopher Danson | 2018-12-11 |
| 10129394 | Telephonic communication routing system based on customer satisfaction | Kelly Conway, Christopher Danson, Douglas Brown | 2018-11-13 |
| 10129402 | Customer satisfaction analysis of caller interaction event data system and methods | Kelly Conway, Keene Hedges Capers, Christopher Danson, Douglas Brown, Roger Warford +1 more | 2018-11-13 |
| 10104233 | Coaching portal and methods based on behavioral assessment data | Kelly Conway, Douglas Brown, Christopher Danson | 2018-10-16 |
| 10084918 | Delayed-assignment predictive routing and methods | Kelly Conway, Douglas Brown, Michael Glen Gates, William Duane Skeen, Brendan Joyce +1 more | 2018-09-25 |
| 10021248 | Method and system for analyzing caller interaction event data | Kelly Conway, Keene Hedges Capers, Christopher Danson, Douglas Brown, Roger Warford +1 more | 2018-07-10 |
| 9942400 | System and methods for analyzing multichannel communications including voice data | Kelly Conway, Christopher Danson, Douglas Brown, Roger Warford, Melissa Moore +1 more | 2018-04-10 |
| 9936075 | Adaptive occupancy real-time predictive routing | Kelly Conway, Douglas Brown, Michael Glen Gates, William Duane Skeen, Brendan Joyce | 2018-04-03 |