Issued Patents 2018
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10129407 | Bridging a third party onto a contact center communication | Karl H. Koster | 2018-11-13 |
| 10110749 | Bridging a third party onto a contact center communication | Karl H. Koster | 2018-10-23 |
| 10033870 | Agent interaction with a party using multiple channels of communication | Karl H. Koster | 2018-07-24 |
| 9924040 | Forecasting and scheduling campaigns involving different channels of communication | Jason P. Ouimette, Ellwood I. Neuer, III | 2018-03-20 |
| 9894204 | Pacing outbound communications that generate inbound communications | Jason P. Ouimette | 2018-02-13 |
| 9880807 | Multi-component viewing tool for contact center agents | Karl H. Koster | 2018-01-30 |
| 9882944 | Handling audio path failure and poor quality of service for voice calls in a contact center | James K. Noble, Jr., Jason P. Ouimette, Marcin Pycko, Chad Hitchcock | 2018-01-30 |