Issued Patents 2018
Showing 1–13 of 13 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10154137 | Dialing a VOIP telephone number subject to an autodialer prohibition in a contact center | Teresa Gudger | 2018-12-11 |
| 10148818 | Using enhanced answering machine detection (“AMD”) to detect reassigned numbers | — | 2018-12-04 |
| 10135978 | Originating calls in a contact center either in a voice dialing mode or a text dialing mode | Jason P. Ouimette | 2018-11-20 |
| 10129407 | Bridging a third party onto a contact center communication | Christopher S. Haggerty | 2018-11-13 |
| 10110749 | Bridging a third party onto a contact center communication | Christopher S. Haggerty | 2018-10-23 |
| 10033870 | Agent interaction with a party using multiple channels of communication | Christopher S. Haggerty | 2018-07-24 |
| 10021245 | Aural communication status indications provided to an agent in a contact center | Guilherme Villarinho | 2018-07-10 |
| 9998595 | Managing contact attempts to an account in a contact center | Andy E. Perdue | 2018-06-12 |
| 9942392 | Using a speech analytics system to control recording contact center calls in various contexts | Jason P. Ouimette | 2018-04-10 |
| 9936066 | Reviewing portions of telephone call recordings in a contact center using topic meta-data records | Steven K. Mammen, Ellwood I. Neuer, III, Jason P. Ouimette | 2018-04-03 |
| 9883036 | Using a speech analytics system to control whisper audio | Marcin Pycko | 2018-01-30 |
| 9880807 | Multi-component viewing tool for contact center agents | Christopher S. Haggerty | 2018-01-30 |
| 9876907 | Call record processing module for controlling call origination in voice and text-based dialer components in a contact center | Mary Tabitha Lumsden | 2018-01-23 |