Issued Patents 2018
Showing 1–7 of 7 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10147058 | Monitoring schedule adherence of call center agents | — | 2018-12-04 |
| 10135978 | Originating calls in a contact center either in a voice dialing mode or a text dialing mode | Karl H. Koster | 2018-11-20 |
| 9942392 | Using a speech analytics system to control recording contact center calls in various contexts | Karl H. Koster | 2018-04-10 |
| 9936066 | Reviewing portions of telephone call recordings in a contact center using topic meta-data records | Steven K. Mammen, Karl H. Koster, Ellwood I. Neuer, III | 2018-04-03 |
| 9924040 | Forecasting and scheduling campaigns involving different channels of communication | Ellwood I. Neuer, III, Christopher S. Haggerty | 2018-03-20 |
| 9894204 | Pacing outbound communications that generate inbound communications | Christopher S. Haggerty | 2018-02-13 |
| 9882944 | Handling audio path failure and poor quality of service for voice calls in a contact center | James K. Noble, Jr., Christopher S. Haggerty, Marcin Pycko, Chad Hitchcock | 2018-01-30 |