Issued Patents 2018
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10003692 | System initiated dialog adjustment | David Skiba, Reinhard Klemm, George Erhart, Wen-Hua Ju | 2018-06-19 |
| 9906647 | Management of contact center group metrics | Lorraine Denby, Wen-Hua Ju | 2018-02-27 |
| 9894206 | On-topic monitor | David Skiba, George Erhart, Wen-Hua Ju | 2018-02-13 |
| 9876860 | Variable capture between applications | Shmuel Shaffer, Sheldon Davis | 2018-01-23 |
| 9860380 | Agent rating prediction and routing | Shmuel Shaffer, Sheldon Davis | 2018-01-02 |