Issued Patents 2017
Showing 1–11 of 11 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9854097 | Configuring contact center components for real time speech analytics | — | 2017-12-26 |
| 9787840 | Forecasting and scheduling campaigns involving different channels of communication | Ellwood I. Neuer, III, Christopher S. Haggerty | 2017-10-10 |
| 9779760 | Architecture for processing real time event notifications from a speech analytics system | Karl H. Koster | 2017-10-03 |
| 9779729 | Predicting outcomes for events based on voice characteristics and content of a voice sample of a contact center communication | Christopher S. Haggerty | 2017-10-03 |
| 9742915 | Dynamic display of real time speech analytics agent alert indications in a contact center | Rajesh S. Daddi | 2017-08-22 |
| 9736304 | Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications | Ellwood I. Neuer, III, Christopher S. Haggerty | 2017-08-15 |
| 9712675 | Configuring contact center components for real time speech analytics | — | 2017-07-18 |
| 9692895 | Management system for using speech analytics to enhance contact center agent conformance | Jennifer Blackwell, Karl H. Koster | 2017-06-27 |
| 9692893 | Pacing outbound communications that generate inbound communications | Christopher S. Haggerty | 2017-06-27 |
| 9600789 | Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications | Ellwood I. Neuer, III, Christopher S. Haggerty | 2017-03-21 |
| 9552812 | Predicting outcomes for events based on voice characteristics and content of a voice sample of a contact center communication | Christopher S. Haggerty | 2017-01-24 |