Issued Patents 2017
Showing 1–15 of 15 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9848082 | Agent assisting system for processing customer enquiries in a contact center | Brian T. Lillard | 2017-12-19 |
| 9787835 | Protecting sensitive information provided by a party to a contact center | Marcin Pycko | 2017-10-10 |
| 9781266 | Functions and associated communication capabilities for a speech analytics component to support agent compliance in a contact center | — | 2017-10-03 |
| 9779760 | Architecture for processing real time event notifications from a speech analytics system | Jason P. Ouimette | 2017-10-03 |
| 9723133 | Dialing a wireless telephone number determined to be obsolete using an autodialer in a contact center | Teresa Gudger | 2017-08-01 |
| 9715688 | Using two dimensional barcodes with general purpose reloadable cards to faciliate access to a contact center | — | 2017-07-25 |
| 9712677 | Integrating two-dimensional barcodes and embedded links with call center operation | — | 2017-07-18 |
| 9699317 | Using a speech analytics system to control a secure audio bridge during a payment transaction | Marcin Pycko | 2017-07-04 |
| 9692895 | Management system for using speech analytics to enhance contact center agent conformance | Jason P. Ouimette, Jennifer Blackwell | 2017-06-27 |
| 9674358 | Reviewing call checkpoints in agent call recordings in a contact center | Rajesh S. Daddi | 2017-06-06 |
| 9674357 | Using a speech analytics system to control whisper audio | Marcin Pycko | 2017-06-06 |
| 9602665 | Functions and associated communication capabilities for a speech analytics component to support agent compliance in a call center | — | 2017-03-21 |
| 9602663 | Managing electronic consent for calling campaigns | — | 2017-03-21 |
| 9553987 | Using a speech analytics system to control pre-recorded scripts for debt collection calls | Edward G. Hodges, Jr. | 2017-01-24 |
| 9544438 | Compliance management of recorded audio using speech analytics | Joseph Andraszek | 2017-01-10 |