Issued Patents 2016
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9419863 | Methods and apparatus for interfacing with a phone system in an on-demand service environment | Marco Casalaina, Gautam Vasudev, Rahul Kaw, Rachel Wang | 2016-08-16 |
| 9398156 | Computer implemented methods and apparatus for managing agent workload in a customer service environment | Benjamin Snyder, Vahn K. Phan, Mustafa O. Al-Alami | 2016-07-19 |
| 9235614 | Computer implemented methods and apparatus for feed-based case management | Scott D. Beechuk, Orjan N. Kjellberg, Larry Robinson, Michael Ramsey, Arvind Krishnan +6 more | 2016-01-12 |
| 9230224 | Providing a timeline control in a multi-tenant database environment | Michael Ramsey, Marco Casalaina, Arvind Krishnan | 2016-01-05 |