Issued Patents 2016
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9525776 | System and method for managing enterprise communications | Neil O'Connor, John McGreevy | 2016-12-20 |
| 9473639 | System and method for agent selection in an enterprise | Joseph Smyth, Paul D'Arcy | 2016-10-18 |
| 9455930 | System and method for routing work requests in an enterprise | Paul D'Arcy, John French | 2016-09-27 |
| 9413890 | Systems and methods for monitoring and prioritizing metrics with dynamic work issue reassignment | Neil O'Connor, Paul D'Arcy, David McGlynn | 2016-08-09 |
| 9363377 | System and method for optimizing agent login in a contact center | Shmuel Shaffer | 2016-06-07 |
| 9237234 | System and method for modifying parameters in a contact center | Shmuel Shaffer | 2016-01-12 |