Issued Patents 2016
Showing 1–5 of 5 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9503680 | System for optimizing the monetization of outgoing video sessions of a contact center | Neil O'Connor, Liam Loftus, Paul Kelly, Sean Burke | 2016-11-22 |
| 9473639 | System and method for agent selection in an enterprise | Tony McCormack, Joseph Smyth | 2016-10-18 |
| 9455930 | System and method for routing work requests in an enterprise | Tony McCormack, John French | 2016-09-27 |
| 9413890 | Systems and methods for monitoring and prioritizing metrics with dynamic work issue reassignment | Tony McCormack, Neil O'Connor, David McGlynn | 2016-08-09 |
| 9373092 | System and method for automated distribution of supervisory functions in a contact center | Neil O'Connor | 2016-06-21 |