Issued Patents 2011
Showing 1–5 of 5 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8078486 | Systems and methods for providing workforce optimization to branch and back offices | Nicholas Alexander McLean, Shimon Keren, Daryl Demos, Michael R. Bourke | 2011-12-13 |
| 8015042 | Methods for long-range contact center staff planning utilizing discrete event simulation | Krithika Seetharaman, Edward Hamilton | 2011-09-06 |
| 7953621 | Systems and methods for displaying agent activity exceptions | Uri Peleg, Michael R. Bourke, Richard Lawrence, Sameet Vasant Joshi | 2011-05-31 |
| 7904481 | Workforce management system | Kaushik Deka, Geoff Chappell, Mike Zeoli, Amit Kumar | 2011-03-08 |
| 7864946 | Systems and methods for scheduling call center agents using quality data and correlation-based discovery | Michael R. Bourke, Edward Hamilton, Jeff Iannone, Illah Nourbakhsh, Joseph Watson +1 more | 2011-01-04 |