Issued Patents 2011
Showing 1–3 of 3 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8000989 | Using true value in routing work items to resources | Joylee E. Kohler, Henry R. Paddock, Katherine A. Sobus, Rodney A. Thomson | 2011-08-16 |
| 7953859 | Data model of participation in multi-channel and multi-party contacts | Robert Snyder, Robin Donald Taylor, David Zanoni | 2011-05-31 |
| 7936867 | Multi-service request within a contact center | Deborah Hill, Joylee E. Kohler, Henry R. Paddock, Katherine A. Sobus, Rodney A. Thomson | 2011-05-03 |