Issued Patents 2011
Showing 1–3 of 3 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8045696 | Method and apparatus for determining customer routing in a call center | Robin Donald Taylor | 2011-10-25 |
| 7953859 | Data model of participation in multi-channel and multi-party contacts | Sarah H. Kiefhaber, Robin Donald Taylor, David Zanoni | 2011-05-31 |
| 7949122 | Method and apparatus for determining wait treatment of a customer in a call center | Robin Donald Taylor | 2011-05-24 |