Issued Patents 2005
Showing 1–8 of 8 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 6970554 | System and method for observing calls to a call center | Michael Roberts | 2005-11-29 |
| 6937705 | Apparatus and method for visually representing events in calls handled by an automated response system | Katherine Godfrey | 2005-08-30 |
| 6922466 | System and method for assessing a call center | Bernhard Suhm, Yvette Tenney, Daniel J. McCarthy, Patrick Joseph McHugh, Peter DICK | 2005-07-26 |
| 6904143 | Apparatus and method for logging events that occur when interacting with an automated call center system | Michael Decerbo | 2005-06-07 |
| 6898277 | System and method for annotating recorded information from contacts to contact center | Marie Wenzel Meteer, Bernhard Suhm | 2005-05-24 |
| 6895083 | System and method for maximum benefit routing | Joshua Bers, John A. Golden | 2005-05-17 |
| 6882723 | Apparatus and method for quantifying an automation benefit of an automated response system | Bernhard Suhm | 2005-04-19 |
| 6879685 | Apparatus and method for analyzing routing of calls in an automated response system | Katherine Godfrey, Bernhard Suhm | 2005-04-12 |