Issued Patents 2005
Showing 1–4 of 4 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 6922466 | System and method for assessing a call center | Patrick Peterson, Yvette Tenney, Daniel J. McCarthy, Patrick Joseph McHugh, Peter DICK | 2005-07-26 |
| 6898277 | System and method for annotating recorded information from contacts to contact center | Marie Wenzel Meteer, Patrick Peterson | 2005-05-24 |
| 6882723 | Apparatus and method for quantifying an automation benefit of an automated response system | Patrick Peterson | 2005-04-19 |
| 6879685 | Apparatus and method for analyzing routing of calls in an automated response system | Patrick Peterson, Katherine Godfrey | 2005-04-12 |