Issued Patents 2004
Showing 1–7 of 7 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 6820260 | Customized applet-on-hold arrangement | Andrew D. Flockhart, John Z. Taylor | 2004-11-16 |
| 6766013 | Timely shut-down of a real-time work center | Andrew D. Flockhart, Robin H. Foster | 2004-07-20 |
| 6748073 | Uninterrupted automatic call distribution during failure and recovery of computer-telephony integration | Joaquin Omar Alvarado, Didina Burok, Andrew D. Flockhart, Peter Matteo, Christopher Moss +1 more | 2004-06-08 |
| 6741699 | Arrangement for controlling the volume and type of contacts in an internet call center | Andrew D. Flockhart | 2004-05-25 |
| 6732188 | Method for providing customer treatment based on specified rules in conjunction with network source address of a request originator | Andrew D. Flockhart, Robin H. Foster, John Z. Taylor | 2004-05-04 |
| 6694009 | Estimation of a work item's wait-time from the present stages of processing of preceding work items | Gregory Anderson, Andrew D. Flockhart, Robin H. Foster | 2004-02-17 |
| 6678371 | Direct customer control of a network router | Andrew D. Flockhart | 2004-01-13 |