Issued Patents 2004
Showing 1–4 of 4 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 6766013 | Timely shut-down of a real-time work center | Andrew D. Flockhart, Eugene P. Mathews | 2004-07-20 |
| 6760428 | Modification of voice prompting based on prior communication in a call center | — | 2004-07-06 |
| 6732188 | Method for providing customer treatment based on specified rules in conjunction with network source address of a request originator | Andrew D. Flockhart, Eugene P. Mathews, John Z. Taylor | 2004-05-04 |
| 6694009 | Estimation of a work item's wait-time from the present stages of processing of preceding work items | Gregory Anderson, Andrew D. Flockhart, Eugene P. Mathews | 2004-02-17 |