Issued Patents All Time
Showing 1–25 of 32 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9955009 | Prescriptive analytics for customer satisfaction based on agent perception | Francois Ragnet, Benjamin Vincent Hanrahan, Yves Hoppenot | 2018-04-24 |
| 9747567 | Selecting organizational transportation proposals based on commuter pledges and cost-benefit computation | Gregorio Convertino, Jutta K. Willamowski, Maria Antonietta Grasso | 2017-08-29 |
| 9654632 | Apparatus and method for generating a graphical representation to motivate employees in a call center | Francois Ragnet, Yves Hoppenot, Benjamin Vincent Hanrahan, Frederic Somat | 2017-05-16 |
| 9563656 | Method and system to guide formulations of questions for digital investigation activities | Nikolaos Lagos, Maria Antonietta Grasso, Frederic Roulland, Nicolas Hairon | 2017-02-07 |
| 9467583 | System and method for semi-automatic generation of operating procedures from recorded troubleshooting sessions | Frederic Roulland, Fabien Guillot, Yves Hoppenot | 2016-10-11 |
| 9436649 | System and method for updating an electronic calendar | Jean-Luc Meunier, Caroline Hagege, Denys Proux, Eric H. Cheminot, Frederique Segond | 2016-09-06 |
| 9208465 | System and method for enhancing call center performance | Maria Antonietta Grasso, David Samuel Martin, Tommaso Colombino, Jutta K. Willamowski, Grégoire Gerard | 2015-12-08 |
| 8935199 | Method and system for linking textual concepts and physical concepts | Frederic Roulland, Nicolas Hairon, Pascal Valobra | 2015-01-13 |
| 8917854 | System to support contextualized definitions of competitions in call centers | Tommaso Colombino, Benjamin Vincent Hanrahan | 2014-12-23 |
| 8744838 | System and method for contextualizing device operating procedures | Frederic Roulland, Nicolas Hairon | 2014-06-03 |
| 8694483 | Real-time query suggestion in a troubleshooting context | Frederic Roulland, Aaron N. Kaplan, Maria Antonietta Grasso, Jacki O'Neill, Jonina Selin | 2014-04-08 |
| 8621362 | Mobile screen methods and systems for collaborative troubleshooting of a device | Jean-Luc Meunier, Frederic Roulland | 2013-12-31 |
| 8482556 | Detachable screen for multifunction device showing 3D dynamic views | Jean-Luc Meunier, Victor Ciriza, Denys Proux | 2013-07-09 |
| 8346795 | System and method for guiding entity-based searching | Frederic Roulland, Antonietta Grasso, Caroline Brun | 2013-01-01 |
| 8346879 | Detecting conflicts in email messages | Jean-Luc Meunier, Caroline Hagege, Denys Proux, Eric H. Cheminot, Frederique Segond | 2013-01-01 |
| 8280842 | Collaborative linking of support knowledge bases with visualization of device | Frederic Roulland, Pascal Valobra, Ye Deng, Jacki O'Neill | 2012-10-02 |
| 8149441 | Expected time to collect a print job | Guillaume Bouchard, Maria Antonietta Grasso | 2012-04-03 |
| 8103669 | System and method for semi-automatic creation and maintenance of query expansion rules | Aaron N. Kaplan, Frederic Roulland, Jutta K. Willamowski | 2012-01-24 |
| 7890318 | Informing troubleshooting sessions with device data | Antonietta Grasso, Aaron N. Kaplan, Frederic Roulland, Claude Roux, Tracy E. Thieret +3 more | 2011-02-15 |
| 7804611 | Method for redirecting a print job, negotiation apparatus, printing system, and article of manufacture | — | 2010-09-28 |
| 7797303 | Natural language processing for developing queries | Frederic Roulland, Aaron N. Kaplan, Claude Roux | 2010-09-14 |
| 7774198 | Navigation system for text | Frederic Roulland, Claude Roux, Aaron N. Kaplan, Karin Pettersson, Antonietta Grasso +1 more | 2010-08-10 |
| 7715037 | Bi-directional remote visualization for supporting collaborative machine troubleshooting | Victor Ciriza, Antonietta Grasso, Jacki O'Neill, Peter Tolmie, Francois Ragnet +1 more | 2010-05-11 |
| 7647212 | Graph-based negotiation system with encapsulated constraint solver | Jean-Marc Andreoli | 2010-01-12 |
| 7647534 | Method for avoiding repetition of user actions by using past users' experiences | Nicola Cancedda, Maria Antonietta Grasso, Jacki O'Neill | 2010-01-12 |