Issued Patents All Time
Showing 1–25 of 42 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10419613 | Communication session assessment | — | 2019-09-17 |
| 10187525 | Communication session assessment | — | 2019-01-22 |
| 9900430 | Independent source recording | Richard Laurence Heap | 2018-02-20 |
| 9699059 | Dedicated network interface | — | 2017-07-04 |
| 9455896 | Dedicated network interface | — | 2016-09-27 |
| 9380157 | Independent source recording | Richard Laurence Heap | 2016-06-28 |
| 9253131 | System and method for authentication of communications | — | 2016-02-02 |
| 8903078 | Communication session assessment | — | 2014-12-02 |
| 8738162 | Independent source recording | Richard Laurence Heap | 2014-05-27 |
| 8555178 | Enhancements to unified communications and messaging systems | — | 2013-10-08 |
| 8467518 | Systems and methods for analyzing contact center interactions | — | 2013-06-18 |
| 8442033 | Distributed voice over internet protocol recording | Jamie Richard Williams, Scott M. Bluman, Thomas Z. Dong, Richard Laurence Heap | 2013-05-14 |
| 8315867 | Systems and methods for analyzing communication sessions | Joseph Watson | 2012-11-20 |
| 8285833 | Packet data recording method and system | — | 2012-10-09 |
| 8189763 | System and method for recording voice and the data entered by a call center agent and retrieval of these communication streams for analysis or correction | — | 2012-05-29 |
| RE43386 | Communication management system for network-based telephones | Roger Louis Keenan | 2012-05-15 |
| RE43324 | VOIP voice interaction monitor | Roger Louis Keenan | 2012-04-24 |
| 8156244 | Software client control of digital picture frames | — | 2012-04-10 |
| RE43255 | Machine learning based upon feedback from contact center analysis | Roger Louis Keenan | 2012-03-20 |
| 8132089 | Error checking at the re-sequencing stage | — | 2012-03-06 |
| RE43183 | Signal monitoring apparatus analyzing voice communication content | Roger Louis Keenan | 2012-02-14 |
| 8050923 | Automated utterance search | — | 2011-11-01 |
| 7991613 | Analyzing audio components and generating text with integrated additional session information | — | 2011-08-02 |
| 7925889 | Method and system for communications monitoring | — | 2011-04-12 |
| 7899180 | System and method for analysing communications streams | — | 2011-03-01 |