Patent Leaderboard
USPTO Patent Rankings Data through Dec 31, 2025
Home › Scheduling an agent based on a contact center history

Scheduling an agent based on a contact center history

US Patent 8811598 · Granted Aug 19, 2014

Assignee

Inventors

View full patent text on Google Patents →

More Patents by These Inventors

Custom communication actions based on environment analysis2022
System and method for creating a contextualized after call workflow2022
System and method for sending and receiving non-visual messages in an electronic2021
System and method for customization of a local application2019
Agent matching based on video analysis of customer presentation2016
System and method for delivering a contact to a preferred agent after a set wait2014
Automated, data-based mechanism to detect evolution of employee skills2014
Managing a contact center based on the devices available for use by an agent2014
Agent selectable process for managing contact center communications2014
Grouping of contact center agents2013
Uncertainty-based key agreement protocol2012