Patent Leaderboard
USPTO Patent Rankings Data through Dec 31, 2025
Home › Method and apparatus for processing customer contacts using a state machine

Method and apparatus for processing customer contacts using a state machine

US Patent 8068597 · Granted Nov 29, 2011

Assignee

Inventors

View full patent text on Google Patents →

More Patents by These Inventors

Business rule web service2014
Data session notification means and method2014
System and method for bulk data messaging2013
System and method for distributing customer contacts2013
Discrete choice method of reporting and predicting multiple transaction types2012
Method and apparatus for customer key routing2012
Skill based chat function in a communication system2012
Customer automated response system2011
Peer to peer application processor2011
Method of allocating data communication sessions based upon user information2011
Method of preference driven segmentation routing2010
System and method for minimizing queue callback faults2010