Using multi-factor context for resolving customer service issues

Assignee

• Bmc Software

Inventors

• Thomas L. Adrian (4 patents)
• Cedric Young (3 patents)
• Peter Jon Adams (1 patents)
• Jek-Sun Wong (3 patents)
• Sun Chun Chu (5 patents)
• Dinesh Elaprolu (2 patents)
• Brian Robert Zaik (2 patents)
• Sameer Mardhekar (2 patents)

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