Issued Patents All Time
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11012569 | Insight based routing for help desk service | Dionicio A. Avila, Salman Zafar, David Wang | 2021-05-18 |
| 10666803 | Routing during communication of help desk service | Dionicio A. Avila, Salman Zafar, David Wang | 2020-05-26 |
| 10182156 | Insight based routing for help desk service | Dionicio A. Avila, Salman Zafar, David Wang | 2019-01-15 |
| 10135981 | Routing during communication of help desk service | Dionicio A. Avila, Salman Zafar, David Wang | 2018-11-20 |
| 9544207 | Using different connectivity checks to determine causes of connectivity issues | Nicole Allen, Zhipeng Zhao, Zhengwen Zhu, Bradley Hughes, Dionicio A. Avila +3 more | 2017-01-10 |