Issued Patents All Time
Showing 1–24 of 24 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12034884 | Time tolerant prompt detection | Sarah Lynn Hagan, Laura Jill Kleiman | 2024-07-09 |
| 11825025 | Prompt detection by dividing waveform snippets into smaller snipplet portions | Sarah Lynn Hagan, Laura Jill Kleiman | 2023-11-21 |
| 11778094 | Time tolerant prompt detection | Sarah Lynn Hagan, Laura Jill Kleiman | 2023-10-03 |
| 11568231 | Waypoint detection for a contact center analysis system | Marie Wenzel Meteer | 2023-01-31 |
| 11418647 | Presenting multiple customer contact channels in a browseable interface | Michael Thome | 2022-08-16 |
| 9407764 | Systems and methods for presenting end to end calls and associated information | — | 2016-08-02 |
| 8885798 | Systems and methods for presenting end to end calls and associated information | — | 2014-11-11 |
| 8102973 | Systems and methods for presenting end to end calls and associated information | — | 2012-01-24 |
| 7092506 | Systems and methods for providing audio information to service agents | Joshua Bers, Michael Roberts, William C. Russell, Lawrence Smith | 2006-08-15 |
| 7039166 | Apparatus and method for visually representing behavior of a user of an automated response system | Bernhard Suhm, Barbara FREEMAN | 2006-05-02 |
| 7003079 | Apparatus and method for monitoring performance of an automated response system | Daniel J. McCarthy | 2006-02-21 |
| 6970554 | System and method for observing calls to a call center | Michael Roberts | 2005-11-29 |
| 6937705 | Apparatus and method for visually representing events in calls handled by an automated response system | Katherine Godfrey | 2005-08-30 |
| 6922466 | System and method for assessing a call center | Bernhard Suhm, Yvette Tenney, Daniel J. McCarthy, Patrick Joseph McHugh, Peter DICK | 2005-07-26 |
| 6904143 | Apparatus and method for logging events that occur when interacting with an automated call center system | Michael Decerbo | 2005-06-07 |
| 6898277 | System and method for annotating recorded information from contacts to contact center | Marie Wenzel Meteer, Bernhard Suhm | 2005-05-24 |
| 6895083 | System and method for maximum benefit routing | Joshua Bers, John A. Golden | 2005-05-17 |
| 6882723 | Apparatus and method for quantifying an automation benefit of an automated response system | Bernhard Suhm | 2005-04-19 |
| 6879685 | Apparatus and method for analyzing routing of calls in an automated response system | Katherine Godfrey, Bernhard Suhm | 2005-04-12 |
| 6823054 | Apparatus and method for analyzing an automated response system | Bernhard Suhm | 2004-11-23 |
| 6700972 | System and method for processing and collecting data from a call directed to a call center | Patrick Joseph McHugh, Peter DICK | 2004-03-02 |
| 6052093 | Small omni-directional, slot antenna | Nian Jing Yao, Vikram Verma | 2000-04-18 |
| 5319735 | Embedded signalling | Robert David Preuss, Salim E. Roukos, A. W. F. Huggins, Herbert Gish, Marcos Antonio Bergamo +1 more | 1994-06-07 |
| 4956867 | Adaptive beamforming for noise reduction | Patrick M. Zurek, Julie E. Greenberg | 1990-09-11 |