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Systems and methods for dynamic voice-over-internet-protocol routing |
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2021-10-12 |
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System and method for contact center augmented reality |
Matthew Lawrence Page, Christopher Garn Seaman, Adam Samuel Horrocks, Owen Edwin Graupman, Kacie Mayberry +1 more |
2019-01-15 |
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Contact center load forecasting |
Derek DeHart |
2017-12-05 |
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Telephony systems using cloud computing for interconnecting businesses and customers |
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2017-05-23 |
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Systems and methods of introducing beneficial communication latency in contact handling systems |
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2016-04-12 |
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Systems and methods of parallel media communication in contact handling systems |
David O. Peterson, Shane Michael Kelly, Matthew Lawrence Page |
2016-04-05 |
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Activity recording of contact handling system agents |
David O. Peterson |
2015-08-18 |
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Multi-tiered media services using cloud computing for globally interconnecting business and customers |
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2013-07-02 |
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Systems and methods of supervising contacts |
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2013-03-12 |
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Restoration of a caller to a previous place in an on-hold queue |
David O. Peterson, Tim Harris, Bryan Pino, Nicholas Bauer Ramond, Mark Erik Rasi-Koskinen |
2013-01-08 |
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Contact handling systems including automated return contact response reminders |
Paul Jarman, James Andrew Judkins, Joseph A. Dean |
2012-08-28 |
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Multi-tiered media services for globally interconnecting businesses and customers |
Matthew Lawrence Page, Scott Curtis |
2012-07-17 |
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Broad-based incremental training sessions for company representatives in contact handling systems |
Paul Jarman, James Andrew Judkins, Joseph A. Dean |
2012-06-26 |
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Providing work, training, and incentives to company representatives in contact handling systems |
Paul Jarman, James Andrew Judkins, Joseph A. Dean |
2012-06-26 |
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Rapid deployment of training for company representatives in contact handling systems |
Paul Jarman, James Andrew Judkins, Joseph A. Dean |
2012-05-15 |
| 8180666 |
Real-time performance based incentives for company representatives in contact handling systems |
Paul Jarman, James Andrew Judkins, Joseph A. Dean |
2012-05-15 |