Issued Patents All Time
Showing 1–25 of 28 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12387050 | Multi-stage LLM with unlimited context | Brian Galvin | 2025-08-12 |
| 12388880 | Security validation system using dynamic relationship fingerprints | Gustavo Manuel Damil Marin, Raymond J. Sheppard | 2025-08-12 |
| 12261893 | Adaptive communication management system using model-based and model-free reinforcement learning | Gustavo Manuel Damil Marin, Raymond J. Sheppard | 2025-03-25 |
| 12155700 | Systems and method for optimizing personal communications through objective alignment | Gustavo Manuel Damil Marin, Raymond J. Sheppard | 2024-11-26 |
| 11922923 | Optimal human-machine conversations using emotion-enhanced natural speech using hierarchical neural networks and reinforcement learning | Ashley Unitt, Brian Galvin | 2024-03-05 |
| 11741484 | Customer interaction and experience system using emotional-semantic computing | — | 2023-08-29 |
| 11734329 | System and method for text categorization and sentiment analysis | Jonathan Kershaw, Ashley Unitt | 2023-08-22 |
| 11501232 | System and method for intelligent sales engagement | Ashley Unitt, Mark Fellowes, Andrew Carson, Selma Ardelean | 2022-11-15 |
| 11178285 | System and method for an optimized, self-learning and self-organizing contact center | Ashley Unitt | 2021-11-16 |
| 10586175 | System and method for an optimized, self-learning and self-organizing contact center | Ashley Unitt | 2020-03-10 |
| 10565244 | System and method for text categorization and sentiment analysis | Jonathan Kershaw, Ashley Unitt | 2020-02-18 |
| 10332283 | Visualized re-physicalization of captured physical signals and/or physical states | — | 2019-06-25 |
| 10313527 | System for scheduling routing rules in a contact center based on forecasted and actual interaction load and staffing requirements | — | 2019-06-04 |
| 10311454 | Customer interaction and experience system using emotional-semantic computing | — | 2019-06-04 |
| 10162844 | System and methods for using conversational similarity for dimension reduction in deep analytics | Ashley Unitt | 2018-12-25 |
| 9972014 | System and method for intelligent sales engagement | Ashley Unitt, Mark Fellowes, Andrew Carson, Selma Ardelean | 2018-05-15 |
| 9894209 | System for scheduling routing rules in a contact center based on forecasted and actual interaction load and staffing requirements | — | 2018-02-13 |
| 9654633 | Distributed constraint-based optimized routing of interactions | Brian Galvin | 2017-05-16 |
| RE46181 | Method and system for providing adaptive and proactive interaction management for multiple types of business interactions occurring in a multimedia communications environment | Joseph Vincent Monza, David H. Anderson | 2016-10-18 |
| 9424561 | System for scheduling routing rules in a contact center based on forecasted and actual interaction load and staffing requirements | — | 2016-08-23 |
| 9338299 | Distributed constraint-based omptimized routing of interactions | Brian Galvin | 2016-05-10 |
| RE45959 | Method and system for enabling automated and real-time discovery of skills available to agents and systems in a multimedia communications network | Colin Leonard | 2016-03-29 |
| 9210033 | System for scheduling routing rules in a contact center based on forcasted and actual interaction load and staffing requirements | — | 2015-12-08 |
| 9071547 | Distributed constraint-based optimized routing of interactions | Brian Galvin | 2015-06-30 |
| 8315370 | System for scheduling routing rules in a contact center based on forcasted and actual interaction load and staffing requirements | — | 2012-11-20 |