Issued Patents All Time
Showing 1–19 of 19 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11922923 | Optimal human-machine conversations using emotion-enhanced natural speech using hierarchical neural networks and reinforcement learning | Alan McCord, Brian Galvin | 2024-03-05 |
| 11734329 | System and method for text categorization and sentiment analysis | Jonathan Kershaw, Alan McCord | 2023-08-22 |
| 11636216 | System and methods for tamper proof interaction recording and timestamping | — | 2023-04-25 |
| 11501232 | System and method for intelligent sales engagement | Alan McCord, Mark Fellowes, Andrew Carson, Selma Ardelean | 2022-11-15 |
| 11178285 | System and method for an optimized, self-learning and self-organizing contact center | Alan McCord | 2021-11-16 |
| 10931724 | System and method for integrated virtual assistant-enhanced customer service | Brian Galvin | 2021-02-23 |
| 10586175 | System and method for an optimized, self-learning and self-organizing contact center | Alan McCord | 2020-03-10 |
| 10565244 | System and method for text categorization and sentiment analysis | Jonathan Kershaw, Alan McCord | 2020-02-18 |
| 10229275 | System and methods for tamper proof interaction recording and timestamping | — | 2019-03-12 |
| 10162844 | System and methods for using conversational similarity for dimension reduction in deep analytics | Alan McCord | 2018-12-25 |
| 9972014 | System and method for intelligent sales engagement | Alan McCord, Mark Fellowes, Andrew Carson, Selma Ardelean | 2018-05-15 |
| 9842216 | System and methods for tamper proof interaction recording and timestamping | — | 2017-12-12 |
| 9679034 | Method and apparatus for operating a computer-telephony system | Richard Pickering, Dan Phipps | 2017-06-13 |
| 9553982 | System and methods for tamper proof interaction recording and timestamping | — | 2017-01-24 |
| 8774390 | Method and apparatus for handling a telephone call | Richard Pickering, Jonathan Grant, Anthony J. Buxton | 2014-07-08 |
| 8634538 | Method and apparatus for handling a telephone call | Richard Pickering | 2014-01-21 |
| 8600756 | Handling a telephone call by voice analytics in a computer-telephony integration system | Richard Pickering, Joseph Moussalli | 2013-12-03 |
| 8494150 | Computer-telephony integration in a service provider environment | Richard Pickering | 2013-07-23 |
| 8139753 | Method and apparatus for handling a telephone call | Richard Pickering, Jonathan Grant, Anthony J. Buxton | 2012-03-20 |