Issued Patents All Time
Showing 1–11 of 11 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11620602 | Application usage and process monitoring in an enterprise environment having agent session recording for process definition | Eshai Livne, Itai Nahshon | 2023-04-04 |
| 11348051 | Application usage and process monitoring in an enterprise environment having agent session recording for process definition | Eshai Livne, Itai Nahshon | 2022-05-31 |
| 10783474 | Application usage and process monitoring in an enterprise environment having agent session recording for process definition | Eshai Livne, Itai Nahshon | 2020-09-22 |
| 8050955 | Method for forecasting and managing multimedia contacts | John David Sarlay, Meghan Herbert | 2011-11-01 |
| 7720706 | Method and system for providing performance statistics to agents | Meghan Herbert | 2010-05-18 |
| 7383199 | Method for forecasting and managing multimedia contacts | John David Sarlay, Meghan Herbert | 2008-06-03 |
| 7203655 | Method and system for providing performance statistics to agents | Meghan Herbert | 2007-04-10 |
| 7085728 | Method for forecasting and managing multimedia contracts | John David Sarlay, Meghan Herbert | 2006-08-01 |
| 7058589 | Method and system for employee work scheduling | Charles William GULLEDGE | 2006-06-06 |
| 6970829 | Method and system for skills-based planning and scheduling in a workforce contact center environment | — | 2005-11-29 |
| 6044355 | Skills-based scheduling for telephone call centers | Gary B. Crockett | 2000-03-28 |