Issued Patents All Time
Showing 26–39 of 39 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 7818195 | Method, system and program product for reporting a call level view of a customer interaction with a contact center | Robert E. Coon, James Donnelly, Michael Matthews | 2010-10-19 |
| 7797676 | Method and system for switching between prototype and real code production in a graphical call flow builder | Ciprian Agapi, Felipe Gomez, James R. Lewis, Sibyl Sullivan | 2010-09-14 |
| 7792253 | Communications involving devices having different communication modes | Ciprian Agapi, Wallace J. Sadowski | 2010-09-07 |
| 7769592 | Automatic selection of a disambiguation data field for a speech interface | Kimberlee A. Kemble, James R. Lewis, Margarita Zabolotskaya | 2010-08-03 |
| 7461000 | System and methods for conducting an interactive dialog via a speech-based user interface | Brent L. Davis, Melanie D. Polkosky | 2008-12-02 |
| 7450711 | Adjusting music length to expected waiting time while caller is on hold | Ciprian Agapi, Thomas E. Creamer, James R. Lewis, Wallace J. Sadowski, Clifford J. Strohofer | 2008-11-11 |
| 7117442 | Efficient presentation of database query results through audio user interfaces | Kimberlee A. Kemble, James R. Lewis, Margarita Zabolotskaya | 2006-10-03 |
| 7072837 | Method for processing initially recognized speech in a speech recognition session | Kimberlee A. Kemble, James R. Lewis, Margarita Zabolotskaya | 2006-07-04 |
| 7046777 | IVR customer address acquisition method | Vicki Colson, Brent L. Davis, Baiju D. Mandalia | 2006-05-16 |
| 7013280 | Disambiguation method and system for a voice activated directory assistance system | Brent L. Davis, Reza Ghasemi, Susan M. Hill, Tracy Kong, John R. Lauria | 2006-03-14 |
| 6917677 | Method and system for defining call transfer rules for directory assistance | William V. Da Palma, Brent L. Davis, Reza Ghasemi, John R. Lauria, Sibyl Sullivan | 2005-07-12 |
| 6731737 | Directory assistance system | Brent L. Davis, Reza Ghasemi, Tracy Kong, John R. Lauria | 2004-05-04 |
| 6658386 | Dynamically adjusting speech menu presentation style | Kimberlee A. Kemble, James R. Lewis, Margarita Zabolotskaya | 2003-12-02 |
| 6002754 | Billing formatter for telephone systems utilizing intelligent peripherals in advanced intelligent network | Peeyush Jaiswal, Shailesh Gandhi | 1999-12-14 |