| 8136026 |
Help option enhancement for interactive voice response systems |
Patrick M. Commarford, Cheryl A. Kotan, James R. Lewis |
2012-03-13 |
| 8102987 |
Adjusting music length to expected waiting time while caller is on hold |
Ciprian Agapi, Thomas E. Creamer, James R. Lewis, Vanessa V. Michelini, Clifford J. Strohofer |
2012-01-24 |
| 7920681 |
System, apparatus, and methods for creating alternate-mode applications |
Ciprian Agapi, Felipe Gomez, James R. Lewis, Gary Pietrocarlo |
2011-04-05 |
| 7792253 |
Communications involving devices having different communication modes |
Ciprian Agapi, Vanessa V. Michelini |
2010-09-07 |
| 7602889 |
Dynamically alerting callers of changes to menu structures in a telephone prompting system |
James R. Lewis |
2009-10-13 |
| 7490286 |
Help option enhancement for interactive voice response systems |
Patrick M. Commarford, Cheryl A. Kotan, James R. Lewis |
2009-02-10 |
| 7450711 |
Adjusting music length to expected waiting time while caller is on hold |
Ciprian Agapi, Thomas E. Creamer, James R. Lewis, Vanessa V. Michelini, Clifford J. Strohofer |
2008-11-11 |
| 7346153 |
Dynamically alerting callers of changes to menu structures in a telephone prompting system |
James R. Lewis |
2008-03-18 |
| 7092884 |
Method of nonvisual enrollment for speech recognition |
James R. Lewis, Melanie D. Polkosky |
2006-08-15 |
| 7054813 |
Automatic generation of efficient grammar for heading selection |
James R. Lewis, Melanie D. Polkosky |
2006-05-30 |
