Issued Patents All Time
Showing 51–75 of 114 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8139730 | Integrating an IVR application within a standards based application server | William V. Da Palma, Brett Gavagni, Brien H. Muschette, Wendi L. Nusbickel | 2012-03-20 |
| 8027839 | Using an automated speech application environment to automatically provide text exchange services | William V. Da Palma, Victor S. Moore, Wendi L. Nusbickel | 2011-09-27 |
| 8005934 | Channel presence in a composite services enablement environment | William V. Da Palma, Victor S. Moore, Wendi L. Nusbickel | 2011-08-23 |
| 8000969 | Inferring switching conditions for switching between modalities in a speech application environment extended for interactive text exchanges | William V. Da Palma, Victor S. Moore, Wendi L. Nusbickel | 2011-08-16 |
| 7921158 | Using a list management server for conferencing in an IMS environment | Victor S. Moore, Wendi L. Nusbickel, Susan Renee Wallenborn | 2011-04-05 |
| 7921214 | Switching between modalities in a speech application environment extended for interactive text exchanges | William V. Da Palma, Victor S. Moore, Wendi L. Nusbickel | 2011-04-05 |
| 7890635 | Selective view synchronization for composite services delivery | William V. Da Palma, Victor S. Moore, Wendi L. Nusbickel | 2011-02-15 |
| 7877486 | Auto-establishment of a voice channel of access to a session for a composite service from a visual channel of access to the session for the composite service | William V. Da Palma, Victor S. Moore, Wendi L. Nusbickel | 2011-01-25 |
| 7869583 | Real time meeting setup service | Joseph G. Rusnak, Robert J. Sundstrom | 2011-01-11 |
| 7827288 | Model autocompletion for composite services synchronization | William V. Da Palma, Victor S. Moore, Wendi L. Nusbickel | 2010-11-02 |
| 7818432 | Seamless reflection of model updates in a visual page for a visual channel in a composite services delivery system | William V. Da Palma, Victor S. Moore, Wendi L. Nusbickel | 2010-10-19 |
| 7809838 | Managing concurrent data updates in a composite services delivery system | William V. Da Palma, Victor S. Moore, Wendi L. Nusbickel | 2010-10-05 |
| 7792971 | Visual channel refresh rate control for composite services delivery | William V. Da Palma, Victor S. Moore, Wendi L. Nusbickel | 2010-09-07 |
| 7783488 | Remote tracing and debugging of automatic speech recognition servers by speech reconstruction from cepstra and pitch information | Shay Ben-David, Zohar Sivan, Alexander Sorin | 2010-08-24 |
| 7706521 | Standards based agent desktop for use with an open contact center solution | Brett Gavagni, Victor S. Moore, Wendi L. Nusbickel | 2010-04-27 |
| 7542916 | Queue busting through assignment of kiosks to users | Joseph G. Rusnak, Robert J. Sundstrom | 2009-06-02 |
| 7529540 | Method and system for invoking push-to-service offerings | Douglas H. Cox, Vijay Dheap | 2009-05-05 |
| 7497373 | Intelligent reminder service to track customer requests and processing | Joseph G. Rusnak, Robert J. Sundstrom | 2009-03-03 |
| 7360239 | Biometric multimodal centralized authentication service | Pradeep P. Mansey | 2008-04-15 |
| 7184539 | Automated call center transcription services | Vicki Colson, Ronald D. Swan | 2007-02-27 |
| 7054421 | Enabling legacy interactive voice response units to accept multiple forms of input | Dilip Dinkar Kandlur, Dave B. Lindquist | 2006-05-30 |
| 7046777 | IVR customer address acquisition method | Vicki Colson, Brent L. Davis, Vanessa V. Michelini | 2006-05-16 |
| 6977740 | Method and system for centralized information storage retrieval and searching | — | 2005-12-20 |
| RE38596 | Methods for performing intelligent network services with an ISDN network terminator located at a subscriber's premise | Charles Clifford Hallock, Himanshu Chandrakant Parikh, Gaby J. Salem, Charles Henry Sederholm, Wasim Joseph Shomar +1 more | 2004-09-21 |
| 6785741 | Call director system and method | Edward J. Dahmus, Pnina Vortman, Ran Cohen, Uzi U. Shavdron, Ann-Marie W. Hoher +3 more | 2004-08-31 |