Issued Patents All Time
Showing 51–73 of 73 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 6064667 | Apparatus and methods enhancing call routing to and within call centers | Douglas Gisby | 2000-05-16 |
| 6055308 | Method and system for determining and using multiple object states in a computer telephony integration system | Oleg Turovski | 2000-04-25 |
| 6021428 | Apparatus and method in improving e-mail routing in an internet protocol network telephony call-in-center | — | 2000-02-01 |
| 6011792 | Escalatory reactive call routing | — | 2000-01-04 |
| 6005931 | Negotiated routing in telephony systems | Igor Neyman | 1999-12-21 |
| 5995615 | External positivistic forward transfer in call-routing systems | — | 1999-11-30 |
| 5995614 | Dynamic requeing to avoid latency in call-routing systems | — | 1999-11-30 |
| 5991395 | Implementation of call-center outbound dialing capability at a telephony network level | — | 1999-11-23 |
| 5991391 | Dynamic re-routing | — | 1999-11-23 |
| 5991392 | Agent-initiated dynamic requeing | — | 1999-11-23 |
| 5970065 | Uniform control of mixed platforms in telephony | — | 1999-10-19 |
| 5963632 | Agent-initiated dynamic requeing of misrouted calls in call-routing systems | — | 1999-10-05 |
| 5953405 | Agent-predictive routing process in call-routing systems | — | 1999-09-14 |
| 5953332 | Agent-initiated dynamic requeing | — | 1999-09-14 |
| 5946387 | Agent-level network call routing | — | 1999-08-31 |
| 5940496 | Apparatus and methods enhancing call routing within and between call-centers | Douglas Gisby | 1999-08-17 |
| 5940497 | Statistically-predictive and agent-predictive call routing | — | 1999-08-17 |
| 5915011 | Statistically-predictive and agent-predictive call routing | — | 1999-06-22 |
| 5915012 | System and method for operating a plurality of call centers | — | 1999-06-22 |
| 5905792 | External positivistic forward transfer in call routing systems | — | 1999-05-18 |
| 5825870 | Methods and apparatus for implementing a network call center | — | 1998-10-20 |
| 5802163 | Methods and apparatus for implementing an outbound network call center | — | 1998-09-01 |
| 5765033 | System for routing electronic mails | — | 1998-06-09 |