Issued Patents All Time
Showing 26–50 of 63 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9674363 | Establishing a social connection with a business during a conversation | David Skiba | 2017-06-06 |
| 9571660 | Conference call question manager | Parameshwaran Krishnan, Navjot Singh | 2017-02-14 |
| 9572095 | Intelligent selection of message delivery mechanism | Doree Duncan Seligmann, Michael J. Sammon, Lynne Shapiro Brotman, Ajita John | 2017-02-14 |
| 9552397 | Mechanism for computing and using contextualized social media scores | David Skiba | 2017-01-24 |
| 9503575 | Method and apparatus for augmenting communication sessions using contextual information | — | 2016-11-22 |
| 9495350 | System and method for determining expertise through speech analytics | Ajita John, Michael J. Sammon, Doree Duncan Seligmann | 2016-11-15 |
| 9491295 | System and method for selecting agent in a contact center for improved call routing | Shmuel Shaffer | 2016-11-08 |
| 9454760 | Natural language processing (NLP) and natural language generation (NLG) based on user context for enhanced contact center communication | George Erhart, Lee Becker, David Skiba | 2016-09-27 |
| 9426289 | Techniques for topical customer service menu reconfiguration based on social media | Shmuel Shaffer | 2016-08-23 |
| 9408051 | Context-aware social media disaster response and emergency management | Peter Finney, Alberto Pasi, David Skiba | 2016-08-02 |
| 9372824 | Advanced availability detection | Lynne Shapiro Brotman | 2016-06-21 |
| 9319527 | System and method for providing improved wait time estimates | — | 2016-04-19 |
| 9106750 | Facilitating a contact center agent to select a contact in a contact center queue | Parameshwaran Krishnan, Doree Duncan Seligmann, Navjot Singh | 2015-08-11 |
| 9092389 | Advanced availability detection | Lynne Shapiro Brotman | 2015-07-28 |
| 9094508 | Methods and apparatus for determining a proxy presence of a user | Ajita John, Doree Duncan Seligmann | 2015-07-28 |
| 9094354 | Facilitating real-time communications in electronic message boards | — | 2015-07-28 |
| 9008689 | Dynamic guidance to a target conversation area with a communication device | Parameshwaran Krishnan, Doree Duncan Seligmann, Navjot Singh | 2015-04-14 |
| 8917837 | Consumer contact portal | Birgit Geppert, Frank Roessler | 2014-12-23 |
| 8879697 | System and method for determining call importance using social network context | Doree Duncan Seligmann | 2014-11-04 |
| 8861709 | Method for indicating call-center agent availability | Birgit Geppert, Frank Roessler | 2014-10-14 |
| 8804935 | Call establishment based on presence | Doree Duncan Seligmann, Xueshan Shan, Ajita John | 2014-08-12 |
| 8782313 | Method and apparatus for enterprise brokering of user-controlled availability | Ajita John, Doree Duncan Seligmann | 2014-07-15 |
| 8499085 | Advanced availability detection | Lynne Shapiro Brotman | 2013-07-30 |
| 8484339 | Advanced availability detection | Lynne Shapiro Brotman | 2013-07-09 |
| 8290132 | Communications history log system | — | 2012-10-16 |