Issued Patents All Time
Showing 1–25 of 31 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12411726 | Method and system for solving for seamless resiliency in a multi-tier network for grey failures | Diarmuid Leonard, Nigel Thomas Cook | 2025-09-09 |
| 12341735 | Method and system for providing resiliency in interaction servicing across data centers | Diarmuid Leonard | 2025-06-24 |
| 11972305 | Container application for microservices front end desktop | Murali Pingali | 2024-04-30 |
| 11916856 | Method and system for providing high efficiency, bidirectional messaging for low latency applications | Diarmuid Leonard | 2024-02-27 |
| 11888794 | Method and system for resolving producer and consumer affinities in interaction servicing | Diarmuid Leonard | 2024-01-30 |
| 11838247 | Method and system for interaction servicing | Diarmuid Leonard, David Alexander Butler | 2023-12-05 |
| 11765110 | Method and system for providing resiliency in interaction servicing across data centers | Diarmuid Leonard | 2023-09-19 |
| 11765109 | Method and system for providing resiliency in interaction servicing across data centers | Diarmuid Leonard | 2023-09-19 |
| 11558508 | Method and system for real time reporting of metrics to fungible agents in omnichannel contact center | — | 2023-01-17 |
| 11509611 | Method and system for providing high efficiency, bidirectional messaging for low latency applications | Diarmuid Leonard | 2022-11-22 |
| 11438285 | Method and system for interaction servicing with embeddable ribbon display | Diarmuid Leonard | 2022-09-06 |
| 11388123 | Method and system for providing resiliency in interaction servicing across data centers | Diarmuid Leonard | 2022-07-12 |
| 11356394 | Method and system for resolving producer and consumer affinities in interaction servicing | Diarmuid Leonard | 2022-06-07 |
| 11218595 | Method and system for providing resiliency in interaction servicing | Diarmuid Leonard | 2022-01-04 |
| 10757547 | Sequenced applications for controlling communication features | Mehmet C. Balasaygun, Adrian Lee, Ruby Agarwal | 2020-08-25 |
| 10664778 | Negotiation of a future communication by use of a personal virtual assistant (PVA) | Venkatesh Krishnaswamy, Timothy I. Ross, Jack Iu, Krishna Kishore Dhara, Michael Vernick | 2020-05-26 |
| 10404646 | Integration of real-time and non-real-time communications | Mehmet C. Balasaygun, Jonathan Silverman, David Skiba | 2019-09-03 |
| 10320737 | Device and method for temporal correlation of communication types | Jon Silverman, Mehmet C. Balasaygun | 2019-06-11 |
| 9703520 | Negotiation of a future communication by use of a personal virtual assistant (PVA) | Venkatesh Krishnaswamy, Timothy I. Ross, Jack Iu, Krishna Kishore Dhara, Michael Vernick | 2017-07-11 |
| 9569069 | System and method for adaptive communication user interface | Mehmet C. Balasaygun, Venkatesh Krishnaswamy | 2017-02-14 |
| 9361604 | System and method for a context-based rich communication log | Krishna Kishore Dhara, Venkatesh Krishnaswamy, Eunsoo Shim, Xiaotao Wu | 2016-06-07 |
| 9253219 | System and method to influence SIP routing by sequenced applications | Timothy I. Ross, Harsh V. Mendiratta | 2016-02-02 |
| 9026591 | System and method for advanced communication thread analysis | Venkatesh Krishnaswamy, Xiaotao Wu | 2015-05-05 |
| 8929209 | Quantum and promiscuous user agents | Mehmet C. Balasaygun, Harsh V. Mendiratta, Stephen M. Milton, Timothy I. Ross | 2015-01-06 |
| 8880581 | System and method for classification of media in VoIP sessions with RTP source profiling/tagging | Timothy I. Ross, Harsh V. Mendiratta | 2014-11-04 |