| 6804345 |
Virtual contact center with flexible staffing control |
Mark Jeffrey Foladare, Kathleen C. Fowler, Shelley B. Goldman, Shaoqing Q. Wang, Roy Philip Weber +1 more |
2004-10-12 |
| 6798876 |
Method and apparatus for intelligent routing of incoming calls to representatives in a call center |
— |
2004-09-28 |
| 6654459 |
Enhanced agent authentication in virtual contact center |
Mark Jeffrey Foladare, Kathleen C. Fowler, Shelley B. Goldman, Shaoqing Q. Wang, Roy Philip Weber +1 more |
2003-11-25 |
| 6650747 |
Control of merchant application by system monitor in virtual contact center |
Mark Jeffrey Foladare, Kathleen C. Fowler, Shelley B. Goldman, Shaoqing Q. Wang, Roy Philip Weber +1 more |
2003-11-18 |
| 6542475 |
Method and system for providing enhanced call service features at remote locations |
Yihsiu Chen, Mark Jeffrey Foladare, Kathleen C. Fowler, Shelley B. Goldman, Shaoqing Q. Wang +2 more |
2003-04-01 |
| 6381317 |
Subscriber-initiated automated third party billing feature |
Shaoqing Q. Wang, Robert S. Westrich |
2002-04-30 |
| 6226366 |
Subscriber-initiated automated third party billing feature |
Shaoqing Q. Wang, Robert S. Westrich |
2001-05-01 |
| 5937354 |
In-building and out-of-building personal reach communications system |
Mark Jeffrey Foladare, Shelley B. Goldman, David Phillip Silverman, Roy Philip Weber |
1999-08-10 |