Issued Patents All Time
Showing 1–8 of 8 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 6804345 | Virtual contact center with flexible staffing control | Mark Jeffrey Foladare, Kathleen C. Fowler, Shelley B. Goldman, Shaoqing Q. Wang, Roy Philip Weber +1 more | 2004-10-12 |
| 6798876 | Method and apparatus for intelligent routing of incoming calls to representatives in a call center | — | 2004-09-28 |
| 6654459 | Enhanced agent authentication in virtual contact center | Mark Jeffrey Foladare, Kathleen C. Fowler, Shelley B. Goldman, Shaoqing Q. Wang, Roy Philip Weber +1 more | 2003-11-25 |
| 6650747 | Control of merchant application by system monitor in virtual contact center | Mark Jeffrey Foladare, Kathleen C. Fowler, Shelley B. Goldman, Shaoqing Q. Wang, Roy Philip Weber +1 more | 2003-11-18 |
| 6542475 | Method and system for providing enhanced call service features at remote locations | Yihsiu Chen, Mark Jeffrey Foladare, Kathleen C. Fowler, Shelley B. Goldman, Shaoqing Q. Wang +2 more | 2003-04-01 |
| 6381317 | Subscriber-initiated automated third party billing feature | Shaoqing Q. Wang, Robert S. Westrich | 2002-04-30 |
| 6226366 | Subscriber-initiated automated third party billing feature | Shaoqing Q. Wang, Robert S. Westrich | 2001-05-01 |
| 5937354 | In-building and out-of-building personal reach communications system | Mark Jeffrey Foladare, Shelley B. Goldman, David Phillip Silverman, Roy Philip Weber | 1999-08-10 |