Issued Patents All Time
Showing 1–11 of 11 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10600059 | Component based customer care management | Greg Verego, William Guinn, Maxine Campbell, Michael Axford, Kevin Edwards | 2020-03-24 |
| 10592908 | System, method, and computer program for preventing excessive customer care | Joseph Patrick O'Hara, Shanmugam Chinnappa Gounder | 2020-03-17 |
| 10096029 | System, method, and computer program for proactively identifying and addressing customer needs | Joseph Patrick O'Hara, Shanmugam Chinnappa Gounder | 2018-10-09 |
| 9305299 | System, method, and computer program for proactively identifying and addressing customer needs | Joseph Patrick O'Hara, Shanmugam Chinnappa Gounder | 2016-04-05 |
| 9307085 | System, method, and computer program for predicting at least one reason for a current call received from a customer | Greg Verego, Joseph Patrick O'Hara | 2016-04-05 |
| 8555181 | Method and system for constructing business rules in a business software system using intelligent tiles | David Thorpe, Michael Keith Lemmon, Gretchen Almy McNeely, Scott J. Mount, Steven R. Wigginton | 2013-10-08 |
| 8521572 | Customer care support system with call avoidance processing | William Guinn, Greg Verego, John D'Amour | 2013-08-27 |
| 8185542 | Stored procedure interface | Tadd E. Vanyo, Neil A. Lambert, Michael F. Parenteau | 2012-05-22 |
| 7158967 | XML output definition table for transferring internal data into XML document | Thomas N. Turba | 2007-01-02 |
| 7099877 | Step to define inputs for a service | Thomas N. Turba, J. Mark Brassil, Kenneth L. Reising, Eugene J. Gretter | 2006-08-29 |
| 6780227 | Method of species exchange and an apparatus therefore | Ronald Arthur DuBose, Peter Jepson Fehl, Robert Matus | 2004-08-24 |