Issued Patents 2023
Showing 1–2 of 2 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11734624 | Method and system for scalable contact center agent scheduling utilizing automated AI modeling and multi-objective optimization | William D'Attilio, German Andres Velasquez Diaz, Wei Xun Ter, I-Hsuan Weng, Jay Michael Langsford | 2023-08-22 |
| 11716423 | Method and system for robust wait time estimation in a multi-skilled contact center with abandonment | Wei Xun Ter, Geir Rosoy, Mohamed Shahul Hameed, Travis Humphreys, Brian Robinson | 2023-08-01 |