Issued Patents 2022
Showing 1–9 of 9 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11477322 | System and method for prioritizing tenants for a service for a request router in a cloud-based software as a service (SaaS) platform contact-center | Harshad AMBEKAR, Swati Kadu | 2022-10-18 |
| 11417340 | Fault detection and management in a real-time communication | Darren Holmes, Jibin George, Sandeep Goynar, Harsimran Jeet Singh | 2022-08-16 |
| 11416819 | Connecting contact center resources using DLT for IOT solutions | Jibin George, Sandeep Goynar, Harsimran Jeet Singh, John A. Young | 2022-08-16 |
| 11386382 | System and method for determining and utilizing after-call-work factor in contact center quality processes | Harshit Sharma, Rahul Vyas | 2022-07-12 |
| 11367089 | Genuineness of customer feedback | Rahul Vyas | 2022-06-21 |
| 11356557 | System and method to evaluate agent call logging in a contact center | Anshu Kumar, Somnath Kardak | 2022-06-07 |
| 11337133 | Systems and methods for optimal channel selection | Ashish Seth, Sebastien Roland Mancel, Tushar Deshmukh, Deepak Tiwari, Saiprasad Vyawahare +3 more | 2022-05-17 |
| 11336667 | Single point secured mechanism to disable and enable the access to all user associated entities | Jibin George, Sandeep Goynar, Harsimran Jeet Singh | 2022-05-17 |
| 11310364 | Upfront customer time consideration along with optimized agent desktop in a contact center | Rahul Vyas | 2022-04-19 |