Issued Patents 2022
Showing 1–5 of 5 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11522730 | Customized meeting notes | Ruchi Asthana, Jennifer A. Mallette, Nicholas Fong, Vivek Salve | 2022-12-06 |
| 11477142 | Question suggestion and agent transfer to advance a customer support conversation | Jacob Lewis, Ruchi Asthana, Jennifer A. Mallette | 2022-10-18 |
| 11461788 | Matching a customer and customer representative dynamically based on a customer representative's past performance | Arjun Jauhari, Jennifer A. Mallette, Vivek Salve | 2022-10-04 |
| 11392647 | Intent-based question suggestion engine to advance a transaction conducted via a chatbot | Ruchi Asthana, Jennifer A. Mallette, Shuai Wang, Jacob Lewis, Jia Liu +1 more | 2022-07-19 |
| 11227250 | Rating customer representatives based on past chat transcripts | Arjun Jauhari, Jennifer A. Mallette, Vivek Salve | 2022-01-18 |