Issued Patents 2022
Showing 1–20 of 20 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11509768 | Techniques for hybrid behavioral pairing in a contact center system | Vikash Khatri | 2022-11-22 |
| 11470198 | Techniques for behavioral pairing in a contact center system | — | 2022-10-11 |
| 11467869 | Techniques for benchmarking pairing strategies in a task assignment system | David Zachary Hudson, Phil Davis, Akbar A. Merchant, Ittai Kan | 2022-10-11 |
| 11445062 | Techniques for behavioral pairing in a task assignment system | Jason R. Delker | 2022-09-13 |
| 11425249 | Techniques for benchmarking pairing strategies in a contact center system | — | 2022-08-23 |
| 11425248 | Techniques for hybrid behavioral pairing in a contact center system | Vikash Khatri | 2022-08-23 |
| 11399096 | Techniques for data matching in a contact center system | — | 2022-07-26 |
| 11381684 | Techniques for behavioral pairing in a contact center system | — | 2022-07-05 |
| 11363142 | Techniques for benchmarking performance in a contact center system | — | 2022-06-14 |
| 11356556 | Techniques for benchmarking performance in a contact center system | — | 2022-06-07 |
| 11316978 | Techniques for behavioral pairing in a contact center system | — | 2022-04-26 |
| 11290595 | Techniques for benchmarking pairing strategies in a contact center system | — | 2022-03-29 |
| 11283931 | Techniques for behavioral pairing in a contact center system | — | 2022-03-22 |
| 11283930 | Techniques for behavioral pairing in a contact center system | — | 2022-03-22 |
| 11269682 | Techniques for behavioral pairing in a task assignment system | Ittai Kan, Vikash Khatri, James Edward Elmore | 2022-03-08 |
| 11265421 | Techniques for estimating expected performance in a task assignment system | Ittai Kan, Vikash Khatri | 2022-03-01 |
| 11265422 | Techniques for benchmarking pairing strategies in a contact center system | — | 2022-03-01 |
| 11265420 | Techniques for behavioral pairing in a contact center system | — | 2022-03-01 |
| 11258907 | Matching using agent/caller sensitivity to performance | Ittai Kan, Akbar A. Merchant | 2022-02-22 |
| RE48896 | Estimating agent performance in a call routing center system | S. James P. Spottiswoode | 2022-01-18 |