Issued Patents 2022
Showing 1–5 of 5 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11467869 | Techniques for benchmarking pairing strategies in a task assignment system | Zia Chishti, David Zachary Hudson, Phil Davis, Akbar A. Merchant | 2022-10-11 |
| 11269682 | Techniques for behavioral pairing in a task assignment system | Zia Chishti, Vikash Khatri, James Edward Elmore | 2022-03-08 |
| 11265421 | Techniques for estimating expected performance in a task assignment system | Zia Chishti, Vikash Khatri | 2022-03-01 |
| 11258907 | Matching using agent/caller sensitivity to performance | Zia Chishti, Akbar A. Merchant | 2022-02-22 |
| 11218597 | Techniques for behavioral pairing in a contact center system | Michael Richard Klugerman, Blake Jay Riley | 2022-01-04 |