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Integrating virtual and human agents in a multi-channel support system for complex software applications |
Benjamin Indyk, Igor A. Podgorny, Chris Gielow |
2021-11-02 |
| 11144836 |
Processing and re-using assisted support data to increase a self-support knowledge base |
Igor A. Podgorny, Benjamin Indyk, Chris Gielow |
2021-10-12 |
| 11093951 |
System and method for responding to search queries using customer self-help systems associated with a plurality of data management systems |
Igor A. Podgorny, Benjamin Indyk, Faraz Sharafi, Darren Duc Dao |
2021-08-17 |
| 11048887 |
Cross-language models based on transfer learning |
Sparsh Gupta, Igor A. Podgorny, Faraz Sharafi, Vitor R. Carvalho |
2021-06-29 |
| 11017167 |
Misspelling correction based on deep learning architecture |
Igor A. Podgorny, Faraz Sharafi, Pavlo Malynin, Jeff W. Geisler, Yason Khaburzaniya +1 more |
2021-05-25 |