| 11163778 |
Integrating virtual and human agents in a multi-channel support system for complex software applications |
Benjamin Indyk, Matthew Cannon, Chris Gielow |
2021-11-02 |
| 11144836 |
Processing and re-using assisted support data to increase a self-support knowledge base |
Benjamin Indyk, Matthew Cannon, Chris Gielow |
2021-10-12 |
| 11138382 |
Neural network system for text classification |
Vitor R. Carvalho, Sparsh Gupta |
2021-10-05 |
| 11093951 |
System and method for responding to search queries using customer self-help systems associated with a plurality of data management systems |
Benjamin Indyk, Faraz Sharafi, Matthew Cannon, Darren Duc Dao |
2021-08-17 |
| 11048887 |
Cross-language models based on transfer learning |
Sparsh Gupta, Faraz Sharafi, Matthew Cannon, Vitor R. Carvalho |
2021-06-29 |
| 11017167 |
Misspelling correction based on deep learning architecture |
Faraz Sharafi, Matthew Cannon, Pavlo Malynin, Jeff W. Geisler, Yason Khaburzaniya +1 more |
2021-05-25 |
| 10997254 |
1307458USCON1 search engine optimization in social question and answer systems |
Todd Frey Goodyear, Bradly Feeley |
2021-05-04 |
| 10990996 |
Predicting application conversion using eye tracking |
Benjamin Indyk, Michael J. Graves |
2021-04-27 |
| 10922367 |
Method and system for providing real time search preview personalization in data management systems |
Benjamin Indyk, Ling Feng Wei |
2021-02-16 |