Issued Patents 2020
Showing 1–8 of 8 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10726112 | Trust in physical networks | Brian Galvin, S. Michael Perlmutter, Andriy Ryabchun, Sergey Fedorov | 2020-07-28 |
| 10708428 | System and method for site aware routing for callback | Vladimir Mezhibovsky, Nikolay Korolev, Vitaliy Teryoshin, Gregory Jacob Duclos | 2020-07-07 |
| 10701206 | System and method for contact center communications | Benjamin Friend, Marat Irner, Christopher Connolly, Leonid Vymenets, Colin Leonard +2 more | 2020-06-30 |
| 10666804 | System and method for managing customer interactions for contact center based on agent proximity | Ahmed Tewfik Bouzid, Pawel Harasimiuk, Aaron Wellman, Praphul Kumar | 2020-05-26 |
| 10645226 | System and method for interaction callback pacing | Vladimir Mezhibovsky, Nikolay Korolev | 2020-05-05 |
| 10607167 | System and method for intelligent task management and routing based on physiological sensor input data | Adrian Lee-Kwen, David Beilis, Christopher Connolly, Liyuan Qiao, Merijn te Booij +1 more | 2020-03-31 |
| 10567587 | Resource sharing in a peer-to-peer network of contact center nodes | Paul Segre, Gordon Bell, Brian J. Bischoff, Donald Huovinen | 2020-02-18 |
| 10536578 | Pacing in knowledge worker engagement | Aleksandr Stolyar, Martin I. Reiman, Nikolay Korolev, Vladimir Mezhibovsky | 2020-01-14 |