Issued Patents 2019
Showing 1–7 of 7 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10419611 | System and methods for determining trends in electronic communications | Kelly Conway, Alan Yengoyan, Douglas Brown, Christopher Danson | 2019-09-17 |
| 10410636 | Methods and system for reducing false positive voice print matching | Roger Warford, Douglas Brown, Christopher Danson | 2019-09-10 |
| 10289967 | Customer-based interaction outcome prediction methods and system | Alain Stephan, Douglas Brown, Christopher Danson | 2019-05-14 |
| 10276055 | Essay analytics system and methods | Christopher Danson | 2019-04-30 |
| 10225403 | Outbound customer interaction pairing methods and systems | Christopher Danson, Charles Franklyn MACK | 2019-03-05 |
| 10218850 | Real-time customer profile based predictive routing | Kelly Conway, Douglas Brown, Michael Glen Gates, William Duane Skeen, Brendan Joyce | 2019-02-26 |
| 10194029 | System and methods for analyzing online forum language | Kelly Conway, Christopher Danson, Douglas Brown, Roger Warford, Melissa Moore +1 more | 2019-01-29 |