| 10448887 |
Biometric customer service agent analysis systems and methods |
William Duane Skeen |
2019-10-22 |
| 10419611 |
System and methods for determining trends in electronic communications |
Kelly Conway, Alan Yengoyan, Douglas Brown, David Gustafson |
2019-09-17 |
| 10410636 |
Methods and system for reducing false positive voice print matching |
Roger Warford, Douglas Brown, David Gustafson |
2019-09-10 |
| 10366620 |
Linguistic analysis of stored electronic communications |
Kelly Conway, Melissa Moore, Jason Wesbecher |
2019-07-30 |
| 10289967 |
Customer-based interaction outcome prediction methods and system |
Alain Stephan, Douglas Brown, David Gustafson |
2019-05-14 |
| 10276153 |
Online chat communication analysis via mono-recording system and methods |
Roger Warford, Jennifer Kuhn |
2019-04-30 |
| 10276055 |
Essay analytics system and methods |
David Gustafson |
2019-04-30 |
| 10262268 |
Predictive analytic systems and methods |
Brittney Lynn McIngvale, Alain Stephan, Tomasz Stadnik, Samantha Shruti Desikan, Roger Warford |
2019-04-16 |
| 10262195 |
Predictive and responsive video analytics system and methods |
Kelly Conway |
2019-04-16 |
| 10225403 |
Outbound customer interaction pairing methods and systems |
David Gustafson, Charles Franklyn MACK |
2019-03-05 |
| 10191901 |
Enrollment pairing analytics system and methods |
Brittney Lynn McIngvale, Alain Stephan, Tomasz Stadnik, Samantha Shruti Desikan, Roger Warford |
2019-01-29 |
| 10194029 |
System and methods for analyzing online forum language |
Kelly Conway, Douglas Brown, David Gustafson, Roger Warford, Melissa Moore +1 more |
2019-01-29 |