Issued Patents 2019
Showing 1–15 of 15 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10496637 | Method and system for personalizing software based on real time tracking of voice-of-customer feedback | Warren Bartolome, Kelvin Hung, Benjamin Indyk | 2019-12-03 |
| 10475044 | Method and system for question prioritization based on analysis of the question content and predicted asker engagement before answer content is generated | Matthew Cannon, Todd Frey Goodyear, Christopher C. Gielow | 2019-11-12 |
| 10475043 | Method and system for pro-active detection and correction of low quality questions in a question and answer based customer support system | Matthew Cannon, Todd Frey Goodyear, Christopher C. Gielow | 2019-11-12 |
| 10467541 | Method and system for improving content searching in a question and answer customer support system by using a crowd-machine learning hybrid predictive model | Benjamin Indyk, Matthew Cannon, Jonathan Guidry, Irene Ma | 2019-11-05 |
| 10460398 | Method and system for crowdsourcing the detection of usability issues in a tax return preparation system | Christopher C. Gielow, Joseph Cessna, Matthew Cannon | 2019-10-29 |
| 10445332 | Method and system for providing domain-specific incremental search results with a customer self-service system for a financial management system | Benjamin Indyk, Todd Frey Goodyear, Pravin Bhutada | 2019-10-15 |
| 10410628 | Adjusting a ranking of information content of a software application based on feedback from a user | Raymond Chan, Benjamin Indyk | 2019-09-10 |
| 10412223 | Personalized support routing based on paralinguistic information | Benjamin Indyk, Raymond Chan | 2019-09-10 |
| 10394804 | Method and system for increasing internet traffic to a question and answer customer support system | Matthew Cannon, Warren Bartolome, Nolan Richard Patterson, Bradly Feeley | 2019-08-27 |
| 10366349 | Question prioritization in community-driven question-and-answer systems | Fedor Dzegilenko, Martha J. Fiske, Jason A. Greschler, Floyd J. Morgan | 2019-07-30 |
| 10268956 | Method and system for applying probabilistic topic models to content in a tax environment to improve user satisfaction with a question and answer customer support system | Benjamin John Koonse | 2019-04-23 |
| 10242093 | Method and system for performing a probabilistic topic analysis of search queries for a customer support system | Warren Bartolome, Nolan Richard Patterson | 2019-03-26 |
| 10210867 | Adjusting user experience based on paralinguistic information | Raymond Chan, Benjamin Indyk | 2019-02-19 |
| 10192569 | Informing a support agent of a paralinguistic emotion signature of a user | Benjamin Indyk, Raymond Chan | 2019-01-29 |
| 10191985 | System and method for auto-curation of Q and A websites for search engine optimization | Nima Sarshar, Jonathan Goldman, Todd Frey Goodyear | 2019-01-29 |