| 10496637 |
Method and system for personalizing software based on real time tracking of voice-of-customer feedback |
Igor A. Podgorny, Warren Bartolome, Kelvin Hung |
2019-12-03 |
| 10467541 |
Method and system for improving content searching in a question and answer customer support system by using a crowd-machine learning hybrid predictive model |
Igor A. Podgorny, Matthew Cannon, Jonathan Guidry, Irene Ma |
2019-11-05 |
| 10445332 |
Method and system for providing domain-specific incremental search results with a customer self-service system for a financial management system |
Igor A. Podgorny, Todd Frey Goodyear, Pravin Bhutada |
2019-10-15 |
| 10412223 |
Personalized support routing based on paralinguistic information |
Igor A. Podgorny, Raymond Chan |
2019-09-10 |
| 10410628 |
Adjusting a ranking of information content of a software application based on feedback from a user |
Raymond Chan, Igor A. Podgorny |
2019-09-10 |
| 10210867 |
Adjusting user experience based on paralinguistic information |
Raymond Chan, Igor A. Podgorny |
2019-02-19 |
| 10192569 |
Informing a support agent of a paralinguistic emotion signature of a user |
Igor A. Podgorny, Raymond Chan |
2019-01-29 |